Technical Customer Support Manager

Palo Alto Networks; Plano (TX); On-site; USD 137,400 - 222,200; Full time

Benefits offered by this job

Competitive salary

Restricted stock units

Bonus potential

Job summary

A leading cybersecurity company is looking for a Manager of Technical Customer Support in Plano, Texas. In this role, you will oversee a team dedicated to helping clients secure their digital environments. Responsibilities include managing operations, driving team performance, and resolving complex issues for enterprise customers. The ideal candidate will have extensive experience in technical support and crisis management, ensuring exceptional customer satisfaction. This role offers competitive compensation ranging from $137,400 to $222,200 per year, with additional benefits.

Qualifications

• 8 years of experience with a Bachelor's degree, or 6 years with a Master's degree, or equivalent experience.
• Minimum of 3 years in a management or team lead role in a technical support environment.
• Demonstrated experience in crisis management and technical escalations.

Responsibilities

• Lead daily activities of a team of Designated Support Engineers.
• Drive team performance through mentorship and training.
• Support engineers in resolving complex customer issues.

Skills

Crisis management

Technical escalation leadership

Incident response

Troubleshooting in network security

Education

Bachelor's degree

Master's degree

Tools

Salesforce

JIRA

Job description

A leading cybersecurity company is looking for a Manager of Technical Customer Support in Plano, Texas. In this role, you will oversee a team dedicated to helping clients secure their digital environments. Responsibilities include managing operations, driving team performance, and resolving complex issues for enterprise customers. The ideal candidate will have extensive experience in technical support and crisis management, ensuring exceptional customer satisfaction. This role offers competitive compensation ranging from $137,400 to $222,200 per year, with additional benefits.