Tech Support Manager - Cybersecurity

Palo Alto Networks, Inc.; Plano (TX); On-site; USD 137,400 - 222,200; Full time

Job summary

A leading cybersecurity company is seeking a Manager for Technical Customer Support in Plano, Texas. This role focuses on leading a technical support team to resolve complex network issues and ensure exceptional customer satisfaction. The ideal candidate will have over 8 years of technical support experience, with at least 3 years in a management role. Strong problem-solving and communication skills are essential. The position offers a competitive salary and the potential for bonuses and stock options.

Qualifications

• 8+ years in technical support, 3 years in management role.
• Experience in network security or cloud security.
• Strong communication skills with stakeholders.

Responsibilities

• Guide daily activities of support engineers.
• Engage with customers for support insights.
• Lead post-incident reviews and implement improvements.

Skills

Technical support management

Mentorship skills

Problem-solving

Crisis management

Customer advocacy

Communication skills

Job description

A leading cybersecurity company is seeking a Manager for Technical Customer Support in Plano, Texas. This role focuses on leading a technical support team to resolve complex network issues and ensure exceptional customer satisfaction. The ideal candidate will have over 8 years of technical support experience, with at least 3 years in a management role. Strong problem-solving and communication skills are essential. The position offers a competitive salary and the potential for bonuses and stock options.