Senior Tech Support (Tier I/II) — Security Clearance Eligible

Peraton; San Antonio (TX); On-site; USD 51,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Job summary

A national security firm in San Antonio is seeking a Call Center Service Representative 4 to provide technical support and resolve issues for clients. The ideal candidate will have 4-5 years of experience in IM/IT support, a CompTIA Security+ CE Certificate, and strong communication skills. Responsibilities include providing Tier I and II support, maintaining network diagrams, and supporting users with information requests. This position offers a competitive salary range of $51,000 - $82,000 and various employee benefits.

Qualifications

• 4-5 years of experience in IM/IT support or relevant experience.
• Must have CompTIA Security+ CE Certificate.
• Ability to obtain Department of Defense security clearance.

Responsibilities

• Provide Tier I and II technical support to clients.
• Conduct technical research for information requests.
• Maintain network diagrams and instruct users.

Skills

Customer service skills

Technical problem-solving

Communication skills

Analytical skills

Education

High School diploma plus advanced training

Tools

Microsoft Office

ServiceNow

Microsoft Visio and Project

Job description

A national security firm in San Antonio is seeking a Call Center Service Representative 4 to provide technical support and resolve issues for clients. The ideal candidate will have 4-5 years of experience in IM/IT support, a CompTIA Security+ CE Certificate, and strong communication skills. Responsibilities include providing Tier I and II support, maintaining network diagrams, and supporting users with information requests. This position offers a competitive salary range of $51,000 - $82,000 and various employee benefits.