Senior Tech Support (Tier I/II) — Security Clearance Eligible

Peraton; San Antonio (TX); On-site; USD 51,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

A national security company in San Antonio, Texas seeks a Call Center Service Representative 4 to provide Tier I and II technical support. The role involves diagnosing software, hardware, and network problems while guiding clients through solutions. Requires a High School diploma plus training, 4-5 years of relevant experience, and a ComptTIA Security+ Certificate. Strong customer service and communication skills are essential. The salary range is $51,000 - $82,000, accompanied by various employee benefits.

Qualifications

• 4-5 years of IM/IT support experience or related relevant experience.
• Ability to obtain Department of Defense security clearance.
• Must have a ComptTIA Security+ CE Certificate.

Responsibilities

• Provides technical support for software, hardware, and network issues.
• Reviews, sorts, and prioritizes incoming requests.
• Instructs users in the use of PCs and networks.

Skills

Customer service skills

Communication skills

Critical thinking

Project management

Technical competency

Education

High School diploma with advanced training

Tools

Microsoft Office Products

ServiceNow

Job description

A national security company in San Antonio, Texas seeks a Call Center Service Representative 4 to provide Tier I and II technical support. The role involves diagnosing software, hardware, and network problems while guiding clients through solutions. Requires a High School diploma plus training, 4-5 years of relevant experience, and a ComptTIA Security+ Certificate. Strong customer service and communication skills are essential. The salary range is $51,000 - $82,000, accompanied by various employee benefits.