Tier 2 Customer Tech Support Specialist (Security-Cleared)

Peraton; San Antonio (TX); On-site; USD 51,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

A national security company in San Antonio is seeking a Customer Technical Support Representative 4 to provide technical support for clients. Key responsibilities include trouble diagnosis for software and hardware issues and maintaining network records. Candidates should have 4-5 years of experience, a High School diploma, and a ComptTIA Security+ CE Certificate. The role offers a target salary range of $51,000 - $82,000 with benefits including medical, dental, and a 401(k).

Qualifications

• 4-5 years of experience in IM/IT support or related experience.
• Ability to obtain Department of Defense security clearance.
• Proven project management skills.

Responsibilities

• Provide Tier I and II technical support for clients.
• Conduct technical research for information support.
• Maintain network diagrams and circuit records.

Skills

Customer service skills

Communication skills

Analytical skills

Problem-solving skills

Education

High School diploma

ComptTIA Security+ CE Certificate

Tools

Microsoft Office Products

ServiceNow

Job description

A national security company in San Antonio is seeking a Customer Technical Support Representative 4 to provide technical support for clients. Key responsibilities include trouble diagnosis for software and hardware issues and maintaining network records. Candidates should have 4-5 years of experience, a High School diploma, and a ComptTIA Security+ CE Certificate. The role offers a target salary range of $51,000 - $82,000 with benefits including medical, dental, and a 401(k).