Senior Project Manager — Enterprise SaaS Deployments

Irth Solutions; Columbus (OH); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health plan

401(k) match

Hybrid work environment

Wellness programs

Team events

Job summary

Irth Solutions is seeking a Senior Project Manager to lead multiple customer projects on the Irth EDO team, ensuring on-time delivery within scope and budget. You will plan resources, monitor progress, manage risks, and maintain strong customer relationships throughout the lifecycle.

The ideal candidate has 12+ years of experience managing complex, customer-facing projects in a software/SAAS environment, with excellent communication and cross-functional collaboration skills.

Qualifications

• 12+ years of experience managing customer-facing implementation projects within a Professional Services organization at a software company, preferably a SaaS provider.
• Proven track record managing external customer relationships and collaborating effectively with Sales, Engineering, Product Management, and Customer Success.
• Excellent customer engagement, presentation, written, and verbal communication skills.
• Strong organizational and multitasking skills with the ability to manage multiple projects, priorities, and resources.
• Demonstrated ability to adapt to changing processes, priorities, and customer needs in a fast-paced environment.
• Proven experience managing escalations and sensitive customer situations at all levels.
• Strong understanding of project financials, including revenue, costs, budgets, profitability, and margins.
• Familiarity with project management tools and methodologies.
• Experience developing and applying repeatable PM processes.
• Ability to manage risks, scope, timelines, resources, and stakeholder expectations throughout the lifecycle.

Responsibilities

• Lead and manage complex programs and projects to ensure successful customer deployment, implementation, and adoption of Irth’s platform.
• Develop and manage project plans, timelines, milestones, deliverables, budgets, risks, issues, dependencies, and expected outcomes.
• Communicate project status, risks, issues, changes, and progress clearly to customers and internal stakeholders.
• Serve as a key liaison between Irth customers and internal teams to ensure effective communication and alignment.
• Build and maintain strong customer relationships throughout all phases of the project lifecycle.
• Forecast resources required to achieve objectives and manage resources efficiently.
• Identify and coordinate additional internal resources to respond to client needs during implementation.
• Manage changes to scope, schedules, costs, and deliverables using change-control processes.
• Provide regular project updates to customers, teams, leadership, and stakeholders.
• Facilitate project meetings and status reviews as needed.
• Ensure deliverables meet quality standards and customer requirements.
• Close out projects and capture lessons learned for continuous improvement.

Skills

Senior PM experience

Customer-facing deployments

Stakeholder management

Excellent communication

Budget & financials

Risk & issue management

PM tools & methodologies

Cross-functional collaboration

Leadership

Multi-project management

Education

Bachelor's/Master's degree

Job description

Irth Solutions is seeking a Senior Project Manager to lead multiple customer projects on the Irth EDO team, ensuring on-time delivery within scope and budget. You will plan resources, monitor progress, manage risks, and maintain strong customer relationships throughout the lifecycle.

The ideal candidate has 12+ years of experience managing complex, customer-facing projects in a software/SAAS environment, with excellent communication and cross-functional collaboration skills.