Senior SaaS Project Leader – Client Delivery & Success

Irth Solutions; United States; Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health plan options

401(k) with company match

Flexible PTO

Work-from-home stipend

Company events

Job summary

Irth Solutions is seeking a Senior Project Manager to lead and oversee multiple customer projects on the Irth EDO team, ensuring delivery on time, within budget, and aligned with scope and customer expectations. You will plan resources, manage risks, and keep stakeholders informed throughout the lifecycle.

The ideal candidate brings 12+ years of customer-facing implementation experience in software, excels at building relationships, communicating clearly, and applying repeatable project

Qualifications

• 12+ years of experience managing customer-facing implementation projects within a Professional Services organization at a software company, preferably a SaaS provider.
• Proven track record managing external customer relationships and collaborating with Sales, Engineering, Product Management, and Customer Success.
• Excellent customer engagement, presentation, written, and verbal communication skills.
• Strong organizational and multitasking skills, with attention to detail and the ability to manage multiple projects, priorities, and resources simultaneously.
• Adapt to changing processes, priorities, and customer needs in a fast-paced environment.
• Proven experience managing escalations and sensitive customer situations at all organizational levels.
• Strong understanding of project financials, including revenue, costs, budgets, profitability, and project margins.
• Familiarity with project management tools, methodologies, and industry best practices.
• Experience developing, maintaining, and consistently applying repeatable project management methodologies and processes.
• Demonstrated ability to manage project risks, issues, scope changes, timelines, resources, and stakeholder expectations throughout the project lifecycle.

Responsibilities

• Lead and manage complex programs and projects to ensure successful customer deployment, implementation, and adoption of Irth’s platform.
• Develop and manage project plans, timelines, milestones, deliverables, budgets, risks, issues, dependencies, and expected outcomes.
• Communicate project status, risks, issues, changes, and progress clearly and consistently to customers and internal stakeholders.
• Serve as a key liaison between Irth customers and internal teams to ensure effective communication, alignment, and successful project execution.
• Build and maintain strong customer relationships throughout all phases of the project lifecycle.
• Communicate professionally, clearly, and succinctly while following established Standard Operating Procedures (SOPs).
• Ensure internal processes, project documentation, and client-facing materials remain current, accurate, and aligned with corporate goals.
• Forecast the resources required to achieve project objectives and manage resources effectively and efficiently.
• Identify and coordinate additional internal resources as needed to respond quickly to client needs and issues during implementation.
• Manage changes to project scope, schedules, costs, and deliverables using appropriate change-control and verification processes.
• Monitor project performance and proactively identify potential risks, issues, delays, or resource constraints.
• Develop mitigation and contingency plans and elevate issues appropriately when necessary.
• Provide regular project updates to customers, project teams, leadership, and other stakeholders regarding strategy, adjustments, progress, and expected outcomes.
• Facilitate project meetings, working sessions, status reviews, and stakeholder communications as needed.
• Ensure project deliverables meet established quality standards and customer requirements.
• Manage the overall customer relationship and satisfaction throughout all phases of the project lifecycle, from initiation through implementation and closure.
• Conduct project closeout activities, capture lessons learned, and identify opportunities for continuous improvement.
• Perform other duties as assigned by an appropriate administrator or their representative.

Skills

Project management

Customer relationships

Stakeholder management

Communication skills

Attention to detail

Risk management

PM methodologies

Education

Degree in CS/SE/Business/PM or related field

Job description

Irth Solutions is seeking a Senior Project Manager to lead and oversee multiple customer projects on the Irth EDO team, ensuring delivery on time, within budget, and aligned with scope and customer expectations. You will plan resources, manage risks, and keep stakeholders informed throughout the lifecycle.

The ideal candidate brings 12+ years of customer-facing implementation experience in software, excels at building relationships, communicating clearly, and applying repeatable project