Senior Program Manager, Customer Advocacy & Review Strategy

Zoom; Santa Fe (NM); Hybrid; USD 77,000 - 186,000; Full time

Job summary

Zoom seeks a Program Manager, Customer Advocacy to lead the end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2. You will build an always-on program transforming customer evidence into market proof and competitive differentiation, influencing AI visibility, narratives, and sales enablement at scale.

You will partner with Marketing, AR, and Product Marketing to align reviews with analyst cycles and multi-channel promotion, surfacing growth opportunities and

Qualifications

• 5+ years of B2B technology marketing in roles such as integrated marketing, campaigns, field marketing, or content.
• 3-5 years of direct experience in customer advocacy, customer reviews management, or analyst relations.
• Experience managing third-party review platforms including Gartner Peer Insights, G2, and TrustRadius.

Responsibilities

• Lead end-to-end customer review strategy across Gartner Peer Insights, TrustRadius, and G2.
• Own the customer review calendar aligned to analyst evaluation periods and market priorities.
• Prioritize AEO/GEO visibility of customer reviews to maximize AI citations and marketing narratives.
• Manage Zoom's presence across review platforms with accuracy and strategic positioning.
• Support analyst evaluations with high-quality customer references in collaboration with Product Marketing and AR.
• Collaborate cross-functionally to drive multi-channel promotion and consumption of customer reviews.
• Partner with review vendors to shift relationships toward a strategic content engine.

Skills

B2B marketing

Customer advocacy

Analyst relations

Cross-functional collaboration

Data-driven

Tools

Gartner Peer Insights

G2

TrustRadius

Job description

Zoom seeks a Program Manager, Customer Advocacy to lead the end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2. You will build an always-on program transforming customer evidence into market proof and competitive differentiation, influencing AI visibility, narratives, and sales enablement at scale.

You will partner with Marketing, AR, and Product Marketing to align reviews with analyst cycles and multi-channel promotion, surfacing growth opportunities and