Remote Customer Advocacy Programs Lead for Analyst Relations

Zoom; Madison (WI); Hybrid; USD 77,000 - 186,000; Full time

Benefits offered by this job

Benefits package

Hybrid/Remote work options

Job summary

Zoom is seeking a Program Manager, Customer Advocacy, to lead our end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2. This role sits at the intersection of customer advocacy, marketing strategy, and analyst relations, driving AI visibility and sales enablement at scale.

Join a cross-functional team focused on measurable outcomes and business impact, elevating customer evidence into a strategic engine for market proof and competitive differentiation.

Qualifications

• 5+ years of B2B technology marketing experience in integrated marketing, campaigns, field marketing, or content.
• 3–5 years of direct experience in customer advocacy, customer reviews management, or analyst relations.
• Experience managing third-party review platforms including Gartner Peer Insights, G2, and TrustRadius.
• Excellent organizational skills with the ability to manage multiple programs and stakeholders.

Responsibilities

• Lead end-to-end customer review strategy across Gartner Peer Insights, TrustRadius, and G2.
• Own the customer review calendar aligned with analyst evaluation periods and market priorities.
• Prioritize AEO/GEO visibility of customer reviews to maximize AI citations and influence buyer evaluations.
• Collaborate with Sales, Content, Integrated Marketing, Social Media, and Digital teams to promote and consume customer reviews.
• Partner with reviews vendors to shift relationships from tactical solicitations to a strategic content engine.

Skills

B2B marketing

Customer advocacy

Analyst relations

Cross-functional collaboration

Review platform management

Education

Bachelor's degree in Marketing or related field

Tools

Gartner Peer Insights

G2

TrustRadius

Job description

Zoom is seeking a Program Manager, Customer Advocacy, to lead our end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2. This role sits at the intersection of customer advocacy, marketing strategy, and analyst relations, driving AI visibility and sales enablement at scale.

Join a cross-functional team focused on measurable outcomes and business impact, elevating customer evidence into a strategic engine for market proof and competitive differentiation.