Advocacy Programs Lead - CX Stories & Reviews

Zoom

United States

Hybrid

USD 98,000 - 226,000

Full time

5 hours ago

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Job summary

Zoom is seeking a Customer Advocacy Program Manager for Zoom Contact Center to own end-to-end customer advocacy lifecycle, building stories, securing references for analyst evaluations, and leading reviews across Gartner Peer Insights, TrustRadius, and G2. You will partner with Product Marketing, GTM, and Customer Success to deepen advocate relationships and drive AI visibility.

You will collaborate across teams to sustain a robust pipeline of customer advocates, shaping market proof and

Qualifications

8+ years of B2B high-tech marketing experience in roles such as integrated marketing, campaigns, field marketing, or content.
3–5 years of direct experience in Customer Advocacy, Customer Marketing, or Content.
Proven track record managing customer advocacy programs and third-party review platforms (Gartner Peer Insights, G2, TrustRadius).
Excellent communication, organization, and cross-functional collaboration skills.

Responsibilities

Own and execute a pipeline of Zoom Contact Center customer stories in video and written formats for Zoom.com, media, and press opportunities.
Identify and place customer speakers for CX events and webinars.
Secure strong references for analyst evaluations (Gartner, IDC, Forrester) aligned to product and geography.
Lead the always-on reviews program across Gartner Peer Insights, TrustRadius, and G2.
Collaborate with marketing, product marketing, and content teams to leverage reviews for demand generation.
Lead the CX Council end-to-end, managing communications and meetings with product leaders.
Develop and maintain a pipeline of advocates supporting Zoom Contact Center messaging.