Remote Customer Advocacy Program Lead

Zoom; Denver (CO); Hybrid; USD 77,000 - 186,000; Full time

Job summary

Zoom is seeking a Program Manager, Customer Advocacy, to lead Zoom's end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2, turning customer evidence into a strategic engine for market proof and competitive differentiation.

You will collaborate with Marketing, Analyst Relations, Sales, and Product Marketing to scale a cross-functional program, elevate the customer voice in AI visibility, and enable sales through compelling references and content.

Qualifications

• 5+ years of B2B technology marketing experience including integrated marketing or campaigns.
• Direct experience in customer advocacy, customer reviews management, or analyst relations.
• Proven ability to manage third‑party review platforms and measure impact.
• Strong organizational skills to run multiple concurrent programs and deadlines.
• Excellent customer-facing communication and strategic storytelling.
• Comfort with data, metrics, and reporting program performance to leadership.

Responsibilities

• Lead the end-to-end customer review strategy across Gartner Peer Insights, TrustRadius and G2.
• Own the customer review calendar aligned to product categories and analyst cycles.
• Prioritize AEO/GEO visibility to maximize AI citations and marketing narratives.
• Manage Zoom's presence across review platforms, tracking volume, ratings, sentiment, and position.
• Support analyst evaluations with high-quality customer references across product/industry/geography.
• Collaborate with Sales, Content, Integrated Marketing, Social, and Digital teams for promotion.
• Partner with vendors to shift to a strategic content engine for references and stories.
• Identify growth opportunities by integrating reviews into AI search and licensing opportunities.

Skills

B2B technology marketing

Customer advocacy

Analyst relations

Review platforms management

Cross-functional collaboration

Data-driven performance

Strategic program management

Job description

Zoom is seeking a Program Manager, Customer Advocacy, to lead Zoom's end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2, turning customer evidence into a strategic engine for market proof and competitive differentiation.

You will collaborate with Marketing, Analyst Relations, Sales, and Product Marketing to scale a cross-functional program, elevate the customer voice in AI visibility, and enable sales through compelling references and content.