Remote: Customer Advocacy Program Architect

Zoom

Phoenix (AZ)

Hybrid

USD 77,000 - 186,000

Full time

3 days ago

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Job summary

Zoom is seeking a Program Manager, Customer Advocacy to build and lead an end-to-end customer reviews program across Gartner Peer Insights, G2, and TrustRadius. The role integrates marketing strategy, analyst relations, and AI-enabled storytelling to elevate customer evidence at scale.

The team champions content and customer advocacy, partnering with Sales, Product Marketing, and Digital teams to transform reviews into measurable business impact.

Qualifications

5+ years of B2B technology marketing and 3–5 years in customer advocacy/analyst relations.
Experience managing Gartner Peer Insights, G2, and TrustRadius with metrics on volume, ratings, sentiment.
Strong cross-functional collaboration and proven ability to drive multi-channel campaigns.

Responsibilities

Lead end-to-end customer review strategy across Gartner Peer Insights, TrustRadius, and G2.
Own the customer review calendar aligned with product categories and analyst cycles.
Prioritize visibility of reviews to maximize AI citations and marketing narratives.
Manage Zoom's presence on all review platforms with accuracy and strategic positioning.
Support analyst evaluations (Forrester, IDC, Gartner) with high-quality references.
Collaborate with Sales, Content, and Digital teams to promote reviews.

Skills

B2B marketing

Customer advocacy

Analyst relations

Review platforms

Organization

Communication

Data metrics

Analyst evaluations

AEO/GEO

SaaS marketing

Job description

The team champions content and customer advocacy, partnering with Sales, Product Marketing, and Digital teams to transform reviews into measurable business impact.

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