Senior Customer Advocacy & Review Programs Lead

Zoom; United States; Hybrid; USD 77.000 - 186.000; Vollzeit

Zusammenfassung

Zoom is seeking a marketing professional to own the customer review program across Gartner Peer Insights, TrustRadius, and G2, aligning with product categories and market priorities to strengthen customer evidence. You will collaborate with Sales, Content, Integrated Marketing, and AR to surface reviews in AI-enabled search tools and support analyst evaluations.

A hybrid work model and global exposure await.

Qualifikationen

• 5+ years of B2B technology marketing experience in integrated marketing, campaigns, field marketing, or content.
• 3–5 years in customer advocacy, customer reviews management, or analyst relations.
• Experience managing third-party review platforms with the ability to track volume, quality, ratings, sentiment, and competitive standing.
• Excellent organizational skills to manage multiple programs and deadlines across a cross-functional environment.
• Strong communication skills with customers and cross-functional teams.
• Comfort with data, metrics, and reporting program performance to leadership.
• Familiarity with AEO/GEO concepts and reference management tools; SaaS/UCaaS/CCaaS experience is a plus.

Aufgaben

• Lead end-to-end customer review strategy across Gartner Peer Insights, TrustRadius, and G2.
• Own the customer review calendar and align with product priorities.
• Prioritize AI citations and visibility to support marketing narratives.
• Manage Zoom's presence on all review platforms with accuracy and strategy.
• Support analyst evaluations (Forrester Wave, IDC MarketScape, Gartner MQ) with customer references.
• Collaborate with Sales, Content, Integrated Marketing, Social, and Digital teams to promote reviews.
• Partner with vendors to shift from tactical solicitations to a strategic content engine.

Kenntnisse

B2B technology marketing

Customer advocacy

Analyst relations

Cross-functional collaboration

Data-driven decision making

Tools

Gartner Peer Insights

TrustRadius

G2

Jobbeschreibung

Zoom is seeking a marketing professional to own the customer review program across Gartner Peer Insights, TrustRadius, and G2, aligning with product categories and market priorities to strengthen customer evidence. You will collaborate with Sales, Content, Integrated Marketing, and AR to surface reviews in AI-enabled search tools and support analyst evaluations.

A hybrid work model and global exposure await.