Senior Program and Training Lead for Government Projects

CGS Federal (Contact Government Services); Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS Federal (Contact Government Services) in Charlotte, NC seeks a Program Manager/Training Lead to design, develop, and deliver training for government clients. You will collaborate with cross-functional teams to ensure training aligns with the VCF transformation plan and rollout.

The role requires at least 5 years building client training, 7 years leading teams, knowledge of Salesforce and Adobe Captivate, and the ability to obtain a Public Trust clearance. US citizenship is required.

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
• Minimum of 5 years’ experience developing training for clients
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
• Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
• Bachelor’s degree in a relevant field
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
• Experience with Salesforce preferred
• Must have experience using Adobe Captivate for training development
• Ability to obtain a Public Trust clearance
• Must be a United States citizen

Responsibilities

• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, with test scenarios and system screenshots.
• Design and co-deliver VCF substantive training for VCF staff on end-to-end claims lifecycle processes.
• Create user-friendly graphics and communications for How-To Guides, website content, and public/VCF audiences.
• Support staff during rollout with the VCF Transformation Readiness Team to determine training schedule and timeline.
• Develop myVCF system training using materials from the System Integrator.
• Develop internal/external communications, PowerPoints, handouts, and focus group materials.
• Submit communications and training materials for approval and track through the approval process.

Skills

Leadership

Training design

Project management

Design & develop training

Communication materials

Public Trust clearance

Education

Bachelor’s degree

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal (Contact Government Services) in Charlotte, NC seeks a Program Manager/Training Lead to design, develop, and deliver training for government clients. You will collaborate with cross-functional teams to ensure training aligns with the VCF transformation plan and rollout.

The role requires at least 5 years building client training, 7 years leading teams, knowledge of Salesforce and Adobe Captivate, and the ability to obtain a Public Trust clearance. US citizenship is required.