Program & Training Lead: Transformation Training Expert

CGS Federal (Contact Government Services); Dallas (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Dependent Care, and Commuter

Paid Time Off and Holidays

Job summary

CGS Federal (Contact Government Services) seeks a Program Manager/Training Lead to design, develop, and deliver training for internal and external audiences for a government client. The role involves creating curricula, coordinating with the transformation readiness team, and delivering instructor-led and virtual training.

You will work with VCF subject matter experts to develop substantive training, focus on end-to-end claims lifecycle processes, and produce communications and graphics for

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
• Minimum of 5 years’ experience developing training for clients
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
• Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
• Bachelor’s degree in a relevant field required
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
• Experience with Salesforce preferred
• Must have experience using Adobe Captivate for training development
• Ability to obtain a Public Trust clearance
• Must be a United States citizen

Responsibilities

• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles
• In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator
• Design and develop communication materials for internal and external audiences
• Submit for approval by VCF all communications and training materials and track the materials through the approval process

Skills

Leadership

Schedule coordination

Communication

Education

Bachelor's degree

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal (Contact Government Services) seeks a Program Manager/Training Lead to design, develop, and deliver training for internal and external audiences for a government client. The role involves creating curricula, coordinating with the transformation readiness team, and delivering instructor-led and virtual training.

You will work with VCF subject matter experts to develop substantive training, focus on end-to-end claims lifecycle processes, and produce communications and graphics for