Senior Product Manager: Agent Enablement & AI

Affirm; Richmond (VA); On-site; USD 173,000 - 255,000; Full time

Benefits offered by this job

Health care coverage for dependents

Flexible Spending Wallets

Time off – vacation & holidays

ESPP – Employee stock purchase plan

Job summary

Affirm is seeking a Senior Product Manager to join the Agent Enablement pod, shaping how millions get help through AI-powered tools and scalable workflows. You will own the product roadmap, translate frontline feedback into strategy, and collaborate with engineering, design, analytics, and operations to boost agent efficiency and customer care.

You’ll lead with insight, drive experimentation, and design scalable systems to support growth and new contact channels while aligning with executive

Qualifications

• 5+ years of Product Management experience.
• Experience designing scalable AI-powered tooling for operations.
• Ability to translate frontline feedback into strategy and roadmaps.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Own and prioritize the product roadmap for agent enablement and AI tooling.
• Partner with Engineering, Design, Analytics, Ops, Legal, and leadership.
• Research customers and agents to identify pain points and opportunities.
• Define metrics, run experiments, and measure impact on efficiency and quality.
• Design scalable systems to support growth and new contact channels.
• Lead build-vs-buy evaluations for AI capabilities and automation.

Skills

Product Management

Customer research

Cross-functional collaboration

Data-driven decisions

Roadmapping

AI / Automation

Strategic thinking

Communication skills

Tools

AI tooling

Automation platforms

Job description

Affirm is seeking a Senior Product Manager to join the Agent Enablement pod, shaping how millions get help through AI-powered tools and scalable workflows. You will own the product roadmap, translate frontline feedback into strategy, and collaborate with engineering, design, analytics, and operations to boost agent efficiency and customer care.

You’ll lead with insight, drive experimentation, and design scalable systems to support growth and new contact channels while aligning with executive