Senior PM: Agent Enablement & AI-Driven Support (Remote)

Affirm; Dallas (TX); On-site; USD 173,000 - 233,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP - Employee Stock Purchase Plan

Job summary

Affirm is seeking a Senior Product Manager to join the Agent Enablement pod, building tools, workflows, and AI-powered capabilities that empower our agents to support millions of customers with speed, accuracy, and care.

You will partner with Engineering, Design, Analytics, Ops, Legal, and senior leaders to shape scalable systems, define a clear product vision, and drive end-to-end delivery from concept to launch and beyond.

Qualifications

• 5+ years of Product Management experience.
• Experience building customer support platforms or internal tools with AI capabilities.
• Ability to translate insights into product strategy and roadmap.

Responsibilities

• Understand customers and agents through research, data, and iteration.
• Streamline workflows with Servicing and Operations teams to boost productivity.
• Identify opportunities for AI-driven automation and guide build-vs-buy decisions.

Skills

5+ years PM experience

Empathy in design

Complexity navigation

Ownership & accountability

Stakeholder communication

AI tooling experience

Tools

Internal tools

Job description

Affirm is seeking a Senior Product Manager to join the Agent Enablement pod, building tools, workflows, and AI-powered capabilities that empower our agents to support millions of customers with speed, accuracy, and care.

You will partner with Engineering, Design, Analytics, Ops, Legal, and senior leaders to shape scalable systems, define a clear product vision, and drive end-to-end delivery from concept to launch and beyond.