Senior Product Designer: AI‑Driven CRM & Workflow Systems

Compass, Inc.; Boca Raton (FL); On-site; USD 147,000 - 164,000; Full time

Benefits offered by this job

Incentive programs (cash/equity)

Paid vacation

Holidays, sick time, parental leave

Medical, dental and vision

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. is seeking a Senior Product Designer to shape the CRM experience of the Home Platform, an enterprise-scale real estate operating system.

You will partner with Product, Engineering, Data, AI and Operations to design scalable workflows and AI-powered features that help agents manage relationships and automate tasks. The role emphasizes systems thinking, collaboration, and designing for AI-driven workflows across web and mobile, balancing business goals with user needs and technical

Qualifications

• 7+ years of product design experience in CRM, SaaS, or enterprise software.
• Strong portfolio demonstrating systems thinking and end-to-end product design across web and mobile.
• Experience designing for AI-driven products or features.
• Ability to gather and translate product requirements from multiple stakeholders into intuitive experiences.
• Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
• Experience collaborating with Product and Engineering throughout the product lifecycle.
• Comfortable in ambiguous environments balancing user needs, business priorities, and technical feasibility.
• Familiarity with data-informed design decisions, usability testing, and iterative product development.

Responsibilities

• Drive CRM and AI experiences with visual artifacts like journeys, flows, wireframes, and prototypes.
• Create prototypes (including multimodal and voice) and support usability research sessions.
• Design AI-based conversational and multimodal workflows and translate insights into opportunities.
• Deliver design documentation such as sample dialogs and flow diagrams for onboarding and AI self-service.
• Collaborate with Product, Engineering, and stakeholders to align priorities.
• Balance user needs, technical constraints, and Product objectives in multimodal experiences.
• Contribute to scalable design solutions across the Home Platform ecosystem.

Skills

Systems thinking

End-to-end product design

AI-driven design

Interaction design

Stakeholder management

Communication

Figma

Tools

Figma

Job description

Compass, Inc. is seeking a Senior Product Designer to shape the CRM experience of the Home Platform, an enterprise-scale real estate operating system.

You will partner with Product, Engineering, Data, AI and Operations to design scalable workflows and AI-powered features that help agents manage relationships and automate tasks. The role emphasizes systems thinking, collaboration, and designing for AI-driven workflows across web and mobile, balancing business goals with user needs and technical