Senior Process Manager: Lean & Process Excellence

capitalone; Plano (TX); On-site; USD 81,000 - 92,000; Full time

Job summary

Capital One in Plano, TX is seeking a Sr. Associate, Process Manager to lead and optimize business processes that drive customer excellence and improve the bottom line. You will oversee multiple processes, define controls, and collaborate with cross-functional teams to implement changes.

The role emphasizes hands-on data analysis, formal process documentation, and training internal customers, including executives, on improvements. Adaptability and a fast-paced mindset are essential for success.

Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management
• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, BPM, or Project Management certification

Responsibilities

• Day to day oversight of multiple business processes; monitor, report, and plan process improvements.
• Collect, analyze and measure process data for reporting to senior leadership.
• Resolve complex problems by interpreting policies and guiding stakeholders.
• Maintain formal process documents and project reports.
• Collaborate on cross-functional initiatives and train internal customers.

Skills

Microsoft Office

G Suite

Business Process Management

Project Management

Risk Management

Education

Bachelor’s Degree or military experience

Tools

Lean

Agile

Six Sigma

Job description

Capital One in Plano, TX is seeking a Sr. Associate, Process Manager to lead and optimize business processes that drive customer excellence and improve the bottom line. You will oversee multiple processes, define controls, and collaborate with cross-functional teams to implement changes.

The role emphasizes hands-on data analysis, formal process documentation, and training internal customers, including executives, on improvements. Adaptability and a fast-paced mindset are essential for success.