Process Excellence Leader – Drive Efficiency

Capital One; McLean (VA); On-site; USD 164,000 - 187,000; Full time

Job summary

Capital One is seeking a Senior Manager or Manager of Process Management in McLean, VA, to lead a team of process managers, design and validate processes, and drive improvements that increase efficiency and impact the bottom line.

The role emphasizes collaboration with business leaders, monitoring data trends for effectiveness, and educating stakeholders to ensure consistent execution across the organization. A strong background in Lean/Six Sigma and agile environments is advantageous.

Qualifications

• Bachelor's Degree or Military experience.
• At least 2 years of experience in Process management.
• At least 2 years of experience in Project management.
• At least 2 years of experience in People management.
• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems (Preferred).
• 5+ years of experience in Process management (Preferred).
• 5+ years of experience in Project management (Preferred).
• 5+ years of experience in People management (Preferred).

Responsibilities

• Creating and validating processes.
• Designing and producing metrics used to measure efficiency and effectiveness.
• Driving process improvements aligned with desired customer outcomes.
• Analyzing, identifying, and correcting data issues with systems used or owned by a department.
• Providing subject matter expertise on processes when representing the department in projects and other meetings.
• Managing and leading a high performing team of associates.

Skills

Process management

Project management

People management

Leadership

Analytical skills

Communication

Agile

Data analysis

Education

Bachelor's degree

Master’s degree

Job description

Capital One is seeking a Senior Manager or Manager of Process Management in McLean, VA, to lead a team of process managers, design and validate processes, and drive improvements that increase efficiency and impact the bottom line.

The role emphasizes collaboration with business leaders, monitoring data trends for effectiveness, and educating stakeholders to ensure consistent execution across the organization. A strong background in Lean/Six Sigma and agile environments is advantageous.