Senior Process Excellence Manager

Capital One; Richmond (VA); On-site; USD 149,000 - 170,000; Full time

Job summary

Capital One is seeking a Senior Manager or Manager of Process Management to lead a team of process managers, define and refine processes, and drive efficiency across the organization. You will monitor data trends, establish benchmarks, and secure stakeholder buy-in to ensure flawless execution and tangible business impact.

The role requires building capable teams, delivering measurable process improvements, and guiding projects in a dynamic agile environment.

Qualifications

• Bachelor's Degree or Military experience.
• At least 2 years of experience in Process management.
• At least 2 years of experience in Project management.
• At least 2 years of experience in People management.
• 5+ years of experience in Process management.
• 5+ years of experience in Project management.
• 5+ years of experience in People management.
• 5+ years of experience in problem solving.
• 5+ years of experience in Relationship management.

Responsibilities

• Creating and validating processes.
• Designing and producing metrics used to measure efficiency and effectiveness.
• Driving process improvements aligned with desired customer outcomes.
• Analyzing, identifying, and correcting data issues with systems used or owned by a department.
• Providing subject matter expertise on processes when representing the department in projects and other meetings.
• Managing and leading a high performing team of associates.

Skills

Process management

Project management

People management

Leadership

Analytical skills

Communication

Education

Bachelor's degree

Military experience

Master’s degree

Job description

Capital One is seeking a Senior Manager or Manager of Process Management to lead a team of process managers, define and refine processes, and drive efficiency across the organization. You will monitor data trends, establish benchmarks, and secure stakeholder buy-in to ensure flawless execution and tangible business impact.

The role requires building capable teams, delivering measurable process improvements, and guiding projects in a dynamic agile environment.