Senior Manager, Process Excellence

Capital One; Deerfield (IL); On-site; USD 149,000 - 170,000; Full time

Job summary

Capital One is seeking a Senior Manager or Manager of Process Management to lead a team of process managers and drive process improvements across the organization. You will design, validate, and optimize processes, produce metrics, monitor data trends, and secure stakeholder buy-in to ensure consistent execution.

Strong leadership, analytical skills, and experience in Lean/Six Sigma are highly valued. The role emphasizes cross-functional collaboration, data integrity, and delivering measurable

Qualifications

• Bachelor's Degree or Military experience required.
• At least 2 years of Process management experience.
• At least 2 years of Project management experience.
• At least 2 years of People management experience.

Responsibilities

• Creating and validating processes.
• Designing and producing metrics to measure efficiency.
• Driving process improvements aligned with customer outcomes.
• Analyzing, identifying, and correcting data issues in departmental systems.
• Providing subject-matter expertise on processes in projects and meetings.
• Managing and leading a high performing team of associates.

Education

Bachelor's Degree or Military experience

Master’s Degree

Job description

Capital One is seeking a Senior Manager or Manager of Process Management to lead a team of process managers and drive process improvements across the organization. You will design, validate, and optimize processes, produce metrics, monitor data trends, and secure stakeholder buy-in to ensure consistent execution.

Strong leadership, analytical skills, and experience in Lean/Six Sigma are highly valued. The role emphasizes cross-functional collaboration, data integrity, and delivering measurable