Process Improvement Lead: Data-Driven Change Maker

Capital One; Plano (TX); On-site; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Sr. Associate, Process Manager to lead the design and improvement of critical business processes that drive customer excellence and impact the company’s bottom line.

You will oversee multiple processes, collect and analyze data, and collaborate with cross-functional teams. The role requires a High School Diploma (or GED), 1 year in MS Office or G Suite, and 2 years in BPM/PM/Risk Management; salary range applies to Plano, TX role.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management.
• Bachelor’s Degree or military experience.
• Lean, Agile, Six Sigma, BPM, or PM certification.

Responsibilities

• Day to day oversight of multiple business processes; monitor, report, and plan improvements.
• Collect, analyze and measure process data for reporting to leadership.
• Resolve complex problems and escalate breakdowns with stakeholders.
• Maintain formal process documents and project reports.
• Collaborate on large initiatives and participate in cross-functional teams.
• Provide training on processes to internal customers.

Skills

Process management

Project management

Risk management

Education

Bachelor’s Degree or military experience

Tools

Microsoft Office

G Suite

Lean

Agile

Six Sigma

BPM/PM certification

Job description

Capital One is seeking a Sr. Associate, Process Manager to lead the design and improvement of critical business processes that drive customer excellence and impact the company’s bottom line.

You will oversee multiple processes, collect and analyze data, and collaborate with cross-functional teams. The role requires a High School Diploma (or GED), 1 year in MS Office or G Suite, and 2 years in BPM/PM/Risk Management; salary range applies to Plano, TX role.