Senior Process Excellence Leader

Capital One; Plano (TX); On-site; USD 88,000 - 108,000; Full time

Job summary

Capital One is seeking a Principal Process Manager to lead and optimize business processes, delivering measurable improvements that impact the company’s bottom line. The role emphasises strong communication, data-driven decision making, and the ability to influence leadership.

The position requires experience in process management and familiarity with Lean, Agile, Six Sigma, or related certifications. A Bachelor's degree or military experience is preferred, and candidates should be prepared for

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 3 years of Process Management experience.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives.
• Identify and implement process improvements driving issue resolution and risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.
• May lead a team and direct others on projects.

Skills

Communication

Attention to detail

Adaptability

Influence up

Education

High School Diploma or equivalent

Bachelor’s Degree or military experience

Tools

Microsoft Office

G Suite

Job description

Capital One is seeking a Principal Process Manager to lead and optimize business processes, delivering measurable improvements that impact the company’s bottom line. The role emphasises strong communication, data-driven decision making, and the ability to influence leadership.

The position requires experience in process management and familiarity with Lean, Agile, Six Sigma, or related certifications. A Bachelor's degree or military experience is preferred, and candidates should be prepared for