Senior Process Manager — Lean, Six Sigma Lead

Capital One Group; Plano (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One seeks a Principal Associate, Process Manager in Plano, TX to lead and own oversight of process improvement efforts and collaborate with teammates on larger initiatives. You will collect data, use analytics, and present transparency to senior leadership while driving issue resolution and risk mitigation.

The role emphasizes strong communication, detail orientation, and the ability to influence up, with Lean, Agile, Six Sigma, and BPM expertise highly valued.

Qualifications

• High School Diploma or GED or equivalent certification.
• At least 3 years of Process Management experience.
• Experience with data analytics and process documentation.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
• Collecting data and information, using analytics to provide transparency to senior leadership.
• Identify and implement process improvements driving issue resolution and risk mitigation.
• Tracking and resolving process breakdowns.
• Developing and maintaining formal process documentation including procedures and diagrams.
• Acting as a subject matter expert to partner with project customers to achieve outcomes.
• May lead a team on projects.

Skills

Process Improvement

Lean

Agile

Six Sigma

Data Analysis

Communication Skills

MS Office / G Suite

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Office

G Suite

Job description

Capital One seeks a Principal Associate, Process Manager in Plano, TX to lead and own oversight of process improvement efforts and collaborate with teammates on larger initiatives. You will collect data, use analytics, and present transparency to senior leadership while driving issue resolution and risk mitigation.

The role emphasizes strong communication, detail orientation, and the ability to influence up, with Lean, Agile, Six Sigma, and BPM expertise highly valued.