Senior Process Excellence & Automation Lead

ITSMF; Houston (TX); On-site; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Process Manager Senior Associate in the Houston, TX area to lead end-to-end process improvements across Pulse Operations. You will identify automation and AI opportunities, design solutions, and drive production implementations while maintaining strong process documentation.

The role emphasizes collaboration with Product, Technology, Training, and Monitoring teams, delivering measurable efficiency gains and risk mitigation. A competitive benefits package is offered.

Qualifications

• High School Diploma, GED or equivalent
• 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in BPM, Project Management, Relationship Management or Risk Management

Responsibilities

• Lead and own process improvement initiatives across Pulse Operations.
• Identify opportunities to leverage automation tools and AI capabilities to improve workflows.
• Collect operational data and provide insights to senior leadership on performance, disputes, fraud and settlement.
• Monitor processes to track and resolve breakdowns, drive issue resolution and risk mitigation.
• Design the entire process lifecycle from needs through production deployment.
• Develop and maintain formal process documentation including procedures and flow diagrams.

Skills

Communication

Attention to detail

Change management

Team collaboration

Education

Bachelor’s Degree or military experience

Lean, Agile, Six Sigma, BPM, or Project Management certification

Tools

Microsoft Office

G Suite

Job description

Capital One is seeking a Process Manager Senior Associate in the Houston, TX area to lead end-to-end process improvements across Pulse Operations. You will identify automation and AI opportunities, design solutions, and drive production implementations while maintaining strong process documentation.

The role emphasizes collaboration with Product, Technology, Training, and Monitoring teams, delivering measurable efficiency gains and risk mitigation. A competitive benefits package is offered.