Senior Process Manager: Drive Efficiency & Change

Capital One National Association; Plano, Northern (TX, KY); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One National Association seeks a Principal Process Manager to lead and optimize core business processes, delivering measurable improvements and bottom-line impact across teams. You will gather data, apply analytics, document procedures, and mentor others while partnering with customers to clarify needs and implement solutions.

This role emphasizes communication, change adaptability, and the ability to influence senior stakeholders to drive successful outcomes.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 3 years of experience in Business Process Management, Project Management, or Risk Management.
• Bachelor’s Degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• 1+ years of experience in Compliance or Risk Management.
• 4+ years of experience in Process Management.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives.
• Identify and implement process improvements driving issue resolution and risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.
• May lead a team and direct others on projects.

Skills

Communication skills

Attention to detail

Adapt to change

Influence up

Education

High School Diploma

Bachelor’s Degree

Military experience

Tools

Microsoft Office

G Suite

Job description

Capital One National Association seeks a Principal Process Manager to lead and optimize core business processes, delivering measurable improvements and bottom-line impact across teams. You will gather data, apply analytics, document procedures, and mentor others while partnering with customers to clarify needs and implement solutions.

This role emphasizes communication, change adaptability, and the ability to influence senior stakeholders to drive successful outcomes.