Senior Process Improvement Lead - Lean Six Sigma

CVS Health Corporation; Town of Texas (WI); Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health is seeking a Manager - Process Engineering to lead cross-functional process improvement initiatives within Information Security and Technology Solutions (ISTS). You will design, standardize, and govern ISTS processes using Lean Six Sigma, DMAIC, and BPM disciplines to reduce friction and improve capacity.

You will partner with technology tower leaders, process owners, and risk, security, and compliance stakeholders to drive measurable gains, sustain improvements, and embed governance

Qualifications

• 5+ years experience in process engineering, analysis, and change management.
• 3+ years operating within a formal BPM framework and governance routines
• 2+ years using process-mapping tools (Visio, Lucidchart, Mural)
• Lean Six Sigma Green Belt Certification

Responsibilities

• Apply DMAIC and Lean Six Sigma to solve cross-functional problems.
• Identify, prioritize, and execute high-impact improvement opportunities.
• Deliver capacity gains, expense reduction, and risk avoidance with standardized metrics.
• Ensure improvements are sustainable and embedded in day-to-day operations.
• Maintain a healthy improvement backlog and prioritize high-value initiatives.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current-state processes to identify bottlenecks and risks.
• Design future-state processes that streamline workflows and reduce inefficiencies.
• Implement improvements through technology enablement, automation, and agentic workflows.
• Partner with IT, platform, cybersecurity, and operations to scale improvements.
• Drive change adoption and secure stakeholder buy-in during implementation.
• Prepare and maintain process documentation and change control artifacts.
• Continuously evaluate and refine processes for ongoing effectiveness.

Skills

Process engineering

BPM

Lean Six Sigma

Change management

Education

Bachelor's degree

Tools

Lucidchart

Visio

Mural

Job description

CVS Health is seeking a Manager - Process Engineering to lead cross-functional process improvement initiatives within Information Security and Technology Solutions (ISTS). You will design, standardize, and govern ISTS processes using Lean Six Sigma, DMAIC, and BPM disciplines to reduce friction and improve capacity.

You will partner with technology tower leaders, process owners, and risk, security, and compliance stakeholders to drive measurable gains, sustain improvements, and embed governance