Process Engineering Lead — Lean Six Sigma & BPM

CVS Health Corporation; Arizona; Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health Corporation seeks a Manager - Process Engineering to lead high-impact process-improvement initiatives across Information Security and Technology Solutions (ISTS). The role drives operational excellence by designing, standardizing, and governing ISTS processes using Lean Six Sigma and BPM.

Partner with technology leaders and risk stakeholders to reduce friction, increase capacity, and strengthen enterprise controls while delivering measurable gains and sustainable improvements.

Qualifications

• 5+ years of experience in process engineering, analysis, and change management. A technology background is a plus.
• 3+ years of experience establishing or operating within a formal BPM framework with governance routines.
• 2+ years of experience using process mapping tools (Lucidchart, Visio, Mural).
• Lean Six Sigma Green Belt Certification

Responsibilities

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross-functional problems.
• Partner with ISTS leaders to identify, prioritize, and execute high-impact improvement opportunities aligned to enterprise goals.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day-to-day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current-state processes (Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks.
• Design optimized future-state processes that streamline workflows, reduce inefficiencies, and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner with IT, platform, infrastructure, cybersecurity, and operations teams to scale improvements.
• Collaborate with stakeholders to drive change adoption and secure buy-in.

Skills

Process engineering

BPM

DMAIC

Lean Six Sigma

Process mapping

Data-driven decision making

Education

Bachelor's degree

Lean Six Sigma Green Belt Certification

Tools

Lucidchart

Visio

Mural

Job description

CVS Health Corporation seeks a Manager - Process Engineering to lead high-impact process-improvement initiatives across Information Security and Technology Solutions (ISTS). The role drives operational excellence by designing, standardizing, and governing ISTS processes using Lean Six Sigma and BPM.

Partner with technology leaders and risk stakeholders to reduce friction, increase capacity, and strengthen enterprise controls while delivering measurable gains and sustainable improvements.