Senior Process Design & Improvement Lead

Bank of America; Town of Newark (WI); On-site; USD 128,000 - 161,000; Full time

Job summary

Bank of America is seeking a senior professional to oversee process improvement and transformation initiatives within Operational Excellence. You will lead complex projects, partner with executives, map processes, and govern portfolio health to deliver measurable performance gains across the organization.

The role emphasizes collaboration with LOB stakeholders, adherence to governance, and driving sustainable improvements in efficiency, quality, and customer outcomes.

Qualifications

• Experience in process owner roles or process design.
• Experience in managing risk and drive process improvement.
• Executive presence and ability to lead meetings with executives.
• Problem solving, follow-up, and ability to elevate and gain resolution.
• Ability to juggle multiple responsibilities and prioritize.
• Proficiency in identifying and mitigating day-to-day risk.
• Strong written, oral, and listening communication skills to influence across levels.
• Attention to detail and a drive for flawless execution.
• Willingness to challenge status quo and think strategically.
• Experience in strategy planning and project management.
• Self-starter with minimal supervision and clear, concise communication.

Responsibilities

• Lead complex process improvement initiatives aligned to strategic goals.
• Partner with executives and stakeholders to drive program budgets and decisions.
• Document end-to-end process maps, controls, and metrics.
• Govern and inspect health of programs and portfolios.
• Apply change management to processes and ensure policy adoption.
• Capture feedback and prioritize improvement opportunities.
• Simplify processes before leveraging technology or automation.
• Monitor KPIs and manage risks and issues.
• Own deliverables for SPI Champion initiatives and client impact.

Skills

Process ownership

Risk management

Executive presence

Meeting leadership

Communication

Strategic thinking

Project management

Self-starter

Attention to detail

Process design

Single Process Inventory

Education

Bachelor’s degree or equivalent

Tools

Single Process Inventory

Job description

Bank of America is seeking a senior professional to oversee process improvement and transformation initiatives within Operational Excellence. You will lead complex projects, partner with executives, map processes, and govern portfolio health to deliver measurable performance gains across the organization.

The role emphasizes collaboration with LOB stakeholders, adherence to governance, and driving sustainable improvements in efficiency, quality, and customer outcomes.