Process Design & Transformation Consultant

Bank of America; Chandler (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Process Improvement Manager in Chandler, AZ to analyze processes, document opportunities, and implement improvements that enhance cost efficiency, quality and productivity. The role will lead medium to large projects, work with business leaders and experts, and drive solutions within budget and schedule while aligning with Agile SDLC practices.

The position emphasizes collaboration across operations, product teams, and technology, with a focus on scalable

Qualifications

• 7+ years in industrial engineering, business process design or related areas.
• Strong written and oral communication skills.
• Able to learn and apply key technologies for target state solutions.
• Experience in consulting/advisory roles is a plus.
• Experience applying IE fundamentals in financial services is advantageous.
• Ability to analyze information and data and solve unstructured problems.

Responsibilities

• Create a clear, rigorous approach to lead teams from problem identification to solution design using Design Thinking and Six Sigma.
• Provide solutions to complex business problems requiring deep understanding of operational levers.
• Partner with senior leaders, Product Managers and Business Architects to shape operational design.
• Communicate and negotiate with stakeholders to align objectives.
• Drive workshops and co-creation sessions with Product Management and extended teams.
• Use process engineering, design thinking and agile methods to enable product teams to reach target state.
• Brainstorm and design innovative solutions and approaches.
• Manage projects with strong prioritization and meeting deadlines.
• Apply business judgment to drive optimal outcomes in unstructured settings.

Skills

Industrial Engineering

Business Process Design

Operations Modeling

Consulting experience

Finance experience

Data Analysis

Problem Solving

Facilitation

Project Management

Job description

Bank of America is seeking a Process Improvement Manager in Chandler, AZ to analyze processes, document opportunities, and implement improvements that enhance cost efficiency, quality and productivity. The role will lead medium to large projects, work with business leaders and experts, and drive solutions within budget and schedule while aligning with Agile SDLC practices.

The position emphasizes collaboration across operations, product teams, and technology, with a focus on scalable