Process Design Consultant II

Bank of America; Chandler (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Process Improvement Manager in Chandler, AZ to analyze processes, document opportunities, and implement improvements that enhance cost efficiency, quality and productivity. The role will lead medium to large projects, work with business leaders and experts, and drive solutions within budget and schedule while aligning with Agile SDLC practices.

The position emphasizes collaboration across operations, product teams, and technology, with a focus on scalable

Qualifications

• 7+ years in industrial engineering, business process design or related areas.
• Strong written and oral communication skills.
• Able to learn and apply key technologies for target state solutions.
• Experience in consulting/advisory roles is a plus.
• Experience applying IE fundamentals in financial services is advantageous.
• Ability to analyze information and data and solve unstructured problems.

Responsibilities

• Create a clear, rigorous approach to lead teams from problem identification to solution design using Design Thinking and Six Sigma.
• Provide solutions to complex business problems requiring deep understanding of operational levers.
• Partner with senior leaders, Product Managers and Business Architects to shape operational design.
• Communicate and negotiate with stakeholders to align objectives.
• Drive workshops and co-creation sessions with Product Management and extended teams.
• Use process engineering, design thinking and agile methods to enable product teams to reach target state.
• Brainstorm and design innovative solutions and approaches.
• Manage projects with strong prioritization and meeting deadlines.
• Apply business judgment to drive optimal outcomes in unstructured settings.

Skills

Industrial Engineering

Business Process Design

Operations Modeling

Consulting experience

Finance experience

Data Analysis

Problem Solving

Facilitation

Project Management

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Responsible for leading medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area and Agile SDLC principles.

Responsibilities:

• Create clear, coherent and rigorous approach to lead working team from problem identification to solution design by applying value-based and human centered methods such as Design Thinking, Business Process Design and Six Sigma
• Provide solutions to complex business and business operation problems where the situation analysis requires an in-depth understanding of key operational levers
• Partners with senior leaders, Product Managers and Business Architects to architect and influence operational design
• Communicates and negotiates vertically and horizontally to align design objectives
• Drives/contributes to workshop and co-creation sessions with Product Management and extended teams
• Utilize process engineering, design thinking, agile approaches to enable Product Managers/Owners to produce recommended solutions & target state depictions
• Structure innovative and creative approaches to brainstorm ideas and design solutions
• Excellent project management skills, including ability to prioritize work and meet deadlines
• Applies strong business judgment and ability to deal with unstructured problems and drive optimal business outcomes

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• 7+ plus years in one or more of the following areas: Industrial Engineering, business process design, operations modeling, business / operational / organizational / technology strategy formulation, product development, business analysis
• Excellent written & verbal communications
• Able to obtain working knowledge of key technologies deemed part of target state solutions
• Proven experience in the domain of consulting/advisory is an advantage
• Proven experience applying IE fundamentals in Financial Services is an advantage
• Experience in analysis of information and data
• Logical and systematic approach to solving unstructured problems
• Proven facilitation and meeting management skills

Desired Skills:

• Experience with complex project/program management
• BPM, automated Workflow and Content Management experience is a plus
• Experience with business or technology strategy development
• Strong experience with business and technology operational process definition and optimization
• Design Thinking and Agile methodology, Lean familiarity
• Proven ability to clearly articulate complex issues and findings to key stakeholders
• Practical IE background in traditional manufacturing and financial services is desirable

Skills:

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Shift:

1st shift (United States of America)

Hours Per Week:

40