Business Operations Manager: Process & People Leadership

Bank of America; Town of Vermont (WI); On-site; USD 102,000 - 158,000; Full time

Job summary

Bank of America is seeking a dynamic leader for its Business Operations Management team in the United States. The role drives administrative excellence across a large department, including budgeting, process improvement, and workforce development, while partnering with senior leaders to deliver strategic outcomes.

Responsibilities emphasize inclusion, data-driven decision making, and effective communication of enterprise decisions, with a focus on risk discipline and coaching for performance and

Qualifications

• 2+ years of experience in Global Operations in a process owner or related role.
• 2+ years direct people leadership experience with coaching and development.
• 1+ year partnering with senior leaders and HR to address workforce needs.
• Experience leading onboarding, learning and employee development initiatives.
• Experience coaching teams to meet performance goals and succession planning.
• Experience using workforce metrics and KPIs to drive improvements.
• 2+ years balancing multiple strategic priorities in a matrix organization.
• Experience developing executive-level presentations and reports.
• Proven ability to influence without authority and drive execution.

Responsibilities

• Opportunity & Inclusion Champion: model an inclusive environment.
• Manager of Process & Data: drive process excellence and data-driven decisions.
• Enterprise Advocate & Communicator: connect decisions to team strategy.
• Risk Manager: maintain controls and risk culture.
• People Manager & Coach: motivate and develop performance.
• Financial Steward: manage expenses aligned with objectives.
• Enterprise Talent Leader: build bench strength for roles.
• Driver of Business Outcomes: prioritize and delegate to deliver results.

Skills

2+ years Global Ops experience

People leadership

Cross-functional collaboration

Data-driven decision making

Executive-ready presentations

Strategic priority management

Stakeholder management

Analytical thinking

Numerical reasoning

Presentation skills

Tools

Microsoft 365 (Excel, PowerPoint, Teams, Copilot)

Job description

Bank of America is seeking a dynamic leader for its Business Operations Management team in the United States. The role drives administrative excellence across a large department, including budgeting, process improvement, and workforce development, while partnering with senior leaders to deliver strategic outcomes.

Responsibilities emphasize inclusion, data-driven decision making, and effective communication of enterprise decisions, with a focus on risk discipline and coaching for performance and