Senior Operations Consultant: Complex Projects Lead

Bank of America; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

Bank of America is seeking a dedicated professional to resolve day-to-day complex problems and execute on complex transactions across multiple sites. You will lead design and implementation initiatives, manage teams on special projects, and partner with business units to drive continuous improvement.

The role emphasizes collaboration, problem solving, and strong analytical skills within an in-office culture, with role-specific flexibility as needed.

Qualifications

• Must have current Third Party Monitoring and Oversight Team experience.

Responsibilities

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Skills

Critical Thinking

Customer Focus

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Issue Management

Analytical Thinking

Oral Communications

Presentation Skills

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a dedicated professional to resolve day-to-day complex problems and execute on complex transactions across multiple sites. You will lead design and implementation initiatives, manage teams on special projects, and partner with business units to drive continuous improvement.

The role emphasizes collaboration, problem solving, and strong analytical skills within an in-office culture, with role-specific flexibility as needed.