Process Design Consultant — Operational Excellence

Bank of America; Addison (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Bank of America is seeking a process design consultant to lead and improve Wealth Management Operations processes, collaborating with business partners and tech teams to document current state and design target state solutions.

You will develop compelling business cases, apply process engineering best practices, and support enterprise change management deliverables to drive efficiency, quality, risk mitigation, and sustainable controls while working onsite in the United States.

Qualifications

• 5+ years of process design experience including process, people, and technology design.
• Advanced process mapping skills using Visio or ARIS.
• Single Process Inventory and Enterprise Process Management Policy & Standard.
• Proficient facilitation skills, able to lead and influence cross functional teams.
• Avid learner comfortable navigating new situations with high degrees of complexity.
• Proficient with MS Excel to conduct data analysis that yields new process insights.
• Expert with MS PowerPoint to construct and deliver presentations that enable others to grasp and embrace new concepts and outcomes.
• 3+ years of strategic planning experience including multi-year plans and business cases.
• Possesses a basic awareness of technology capabilities.

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts

Skills

Active Listening

Data Collection and Entry

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Administrative Services

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Education

Six Sigma Black/Green Belt certification

Process Owner certification

Tools

Visio

ARIS

Job description

Bank of America is seeking a process design consultant to lead and improve Wealth Management Operations processes, collaborating with business partners and tech teams to document current state and design target state solutions.

You will develop compelling business cases, apply process engineering best practices, and support enterprise change management deliverables to drive efficiency, quality, risk mitigation, and sustainable controls while working onsite in the United States.