Senior Problem Management Automation & Reliability Engineer

Truist Financial Corporation; Charlotte (NC); Vor Ort; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

Truist Financial Corporation in Charlotte, NC is seeking a Senior Technology Operations Consultant to drive automation and reliability within Problem Management. You will write scripts, build ServiceNow workflows, and develop dashboards to reduce toil and improve data quality across production services.

The role emphasizes hands-on engineering, incident response, and collaboration with incident, problem, and change teams while ensuring security and regulatory compliance in a banking environment.

Qualifikationen

• Bachelor's degree in Information Technology, Computer Science, or a related technical discipline.
• Minimum of 7 years of progressive experience in technology operations.
• Deep expertise in IT infrastructure, cloud technologies, security, compliance, and risk management.
• Experience in regulated environments requiring auditability and governance.

Aufgaben

• Deliver technology operations for an assigned area, ensuring performance, availability and security of critical systems.
• Develop and maintain technology standards, runbooks, and governance patterns to reduce risk and improve operations.
• Lead large initiatives by designing and implementing technology solutions and improvements.
• Build dashboards, reports, and automated workflows (ServiceNow, BI tools) to track performance and incidents.
• Provide day-to-day technical guidance, training, and troubleshooting support to engineers.

Kenntnisse

Problem Management

Automation

Root cause analysis

SRE practices

Executive communication

Ausbildung

Bachelor's degree in IT/CS

Tools

ServiceNow

Power BI

Splunk

Datadog

Jira

Jobbeschreibung

Truist Financial Corporation in Charlotte, NC is seeking a Senior Technology Operations Consultant to drive automation and reliability within Problem Management. You will write scripts, build ServiceNow workflows, and develop dashboards to reduce toil and improve data quality across production services.

The role emphasizes hands-on engineering, incident response, and collaboration with incident, problem, and change teams while ensuring security and regulatory compliance in a banking environment.