On-Site ITSM Automation & Process Optimization Engineer

Truist; Charlotte (NC); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k plan

Paid vacation

Job summary

Truist Financial Corporation is seeking an experienced IT Operations Engineer who leads daily platform delivery and guides junior staff. The role focuses on translating control requirements into automated, observable ServiceNow workflows, data quality rules, and AI-enabled automation to improve lifecycle visibility and reduce manual work.

You will collaborate with platform engineers, product owners, and data/process leads to deploy scalable solutions with measurable outcomes, while ensuring

Qualifications

• High school diploma or equivalent is required.
• 5+ years of experience in technology operations or enterprise technical support.
• Broad knowledge of operational systems, infrastructure components, and enterprise tech environments.
• Ability to troubleshoot non-routine issues and guide junior teammates.

Responsibilities

• Acts as a team lead for daily operations, providing advanced technical guidance and reviewing work of junior teammates.
• Serves as the primary escalation point for non-routine, undefined, or complex operational incidents.
• Delivers advanced operational support for platforms, systems, and infrastructure to ensure stable production performance.
• Identifies operational gaps or recurring issues and recommends improvements to senior teammates or management.
• Coordinates with cross-functional teams on maintenance, upgrades, and service activities.
• Oversees system monitoring, validates triage accuracy, and ensures timely escalation.
• Documents incidents, workarounds, and solutions with high-quality documentation from juniors.
• Reinforces compliance with approved standards, controls, and security requirements.

Skills

5+ years experience in technology ops

Troubleshooting non-routine issues

IT service management

Policy/controls translation to reqs

Education

High school diploma or equivalent

Tools

ServiceNow ITSM

Microsoft Power Platform BI reporting

AI automation tools

Job description

Truist Financial Corporation is seeking an experienced IT Operations Engineer who leads daily platform delivery and guides junior staff. The role focuses on translating control requirements into automated, observable ServiceNow workflows, data quality rules, and AI-enabled automation to improve lifecycle visibility and reduce manual work.

You will collaborate with platform engineers, product owners, and data/process leads to deploy scalable solutions with measurable outcomes, while ensuring