Problem Management Specialist - Proactive Production Stability

Truist; Wilson (NC); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid time off

Job summary

Truist is seeking an experienced Problem Manager to drive proactive and reactive Problem Management across incident, change, and production operations. You will collaborate with Incident Management, engineering, cloud, network, and Production Services teams to uncover root causes and implement lasting corrective actions.

You will use data and analysis to identify recurring failure patterns, reduce risk, and improve production stability.

Qualifications

• Bachelor's degree or equivalent education, training, and work-related experience.
• Minimum of 5 years of professional experience in infrastructure engineering.
• Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Responsibilities

• Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
• Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides technical guidance and direction to lower-level technical professionals.
• Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

Skills

Cloud infra

Networking

Database Admin

Storage

Middleware

Automation

Education

Bachelor's degree or equivalent

Tools

Cloud platforms

Job description

Truist is seeking an experienced Problem Manager to drive proactive and reactive Problem Management across incident, change, and production operations. You will collaborate with Incident Management, engineering, cloud, network, and Production Services teams to uncover root causes and implement lasting corrective actions.

You will use data and analysis to identify recurring failure patterns, reduce risk, and improve production stability.