Problem Management & Production Stability Lead

Truist; Raleigh (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Truist is seeking an experienced Problem Manager to drive reactive and proactive problem management across infrastructure domains, including cloud, network, and application support. The role emphasizes root cause analysis, data-driven insight, and collaboration with engineering and operations to reduce incidents and improve stability.

Ideal candidates will have 5+ years in infrastructure engineering and a strong background in problem management within large-scale tech environments, with in-depth

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent.
• Minimum of 5 years of professional experience in infrastructure engineering.
• Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Responsibilities

• Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
• Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides technical guidance and direction to lower-level technical professionals.
• Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

Job description

Truist is seeking an experienced Problem Manager to drive reactive and proactive problem management across infrastructure domains, including cloud, network, and application support. The role emphasizes root cause analysis, data-driven insight, and collaboration with engineering and operations to reduce incidents and improve stability.

Ideal candidates will have 5+ years in infrastructure engineering and a strong background in problem management within large-scale tech environments, with in-depth