Senior Principal Solution Architect, Security & Risk AI

ServiceNow; Atlanta (GA); Hybrid; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Equity where applicable

Job summary

ServiceNow is seeking a Senior Principal Solution Architect to lead security and risk engagements for customers in Atlanta, GA. You will consult on implementing ServiceNow’s Security and Risk solutions, drive pre-sales activities, and collaborate with Sales, Product Management, and Excellence teams to accelerate outcomes.

You will guide architectural design, governance practices, and delivery standards across diverse, regulated enterprises, including ITOM integration and cross-functional

Qualifications

• 12+ years in a professional services organization, or equivalent education and experience.
• 8+ years of consulting and/or configuration experience implementing complex technologies, including integrations and portals.
• 5+ years implementing ServiceNow Security and Risk solutions.
• Experience with cross-functional domains such as asset management, service management, CMDB, and Risk and Security, including ITOM modules.
• Required on Day1: CIS-RC, CIS-VR, CSA; Preferred: CTA; CMDB Fundamentals knowledge.
• Ability to influence senior leaders and deliver thought leadership in a matrixed organization.

Responsibilities

• Lead pre-sales activities: sales presentations, solutioning and scoping workshops, SOW development with clear deliverables and effort estimates, scope definition and change order triggers.
• Serve as a lead member of the engagement team, connecting Security and Risk workflows to the customer’s technology landscape.
• Engage CXOs on implementation roadmap and change management.
• Partner with the Platform Architect team to surface platform risks.
• Act as practice director on marquee accounts, leading delivery teams and ensuring delivery standards.
• Design and deliver Security and Risk solutions with scalable architecture.
• Publish templates and reuse patterns for broader consumption and cross-team sharing.
• Build relationships with product owners to promote capabilities and roadmaps.
• Lead office hours, webinars, and learning events for field delivery stakeholders.
• Travel up to 20% annually as needed.

Skills

Security & Risk solutions

Solution architecture

Pre-sales & engagement

Stakeholder management

AI-driven insights

Governance & best practices

Cross-functional collaboration

Tools

Now Platform

ITOM modules

CMDB

Job description

ServiceNow is seeking a Senior Principal Solution Architect to lead security and risk engagements for customers in Atlanta, GA. You will consult on implementing ServiceNow’s Security and Risk solutions, drive pre-sales activities, and collaborate with Sales, Product Management, and Excellence teams to accelerate outcomes.

You will guide architectural design, governance practices, and delivery standards across diverse, regulated enterprises, including ITOM integration and cross-functional