Senior Principal Security & Risk Solutions Architect

ServiceNow; Dallas (TX); Hybrid; USD 173,000 - 303,000; Full time

Job summary

ServiceNow is seeking a Senior Principal Solution Architect to consult with customers on implementing Security and Risk solutions, accelerating outcomes, and building the practice. The role combines architectural guidance, industry knowledge, and deep product expertise to support sales cycles, engage customers and partners, and advance customer needs within ServiceNow.

Responsibilities span leading pre-sales, guiding governance, engaging CXOs, working with Platform Architects, and directing

Qualifications

• 12+ years in a professional services organization, or equivalent education and experience.
• 8+ years of consulting and/or configuration experience implementing complex technologies, including integrations and portals.
• 5+ years implementing ServiceNow Security and Risk solutions.
• Experience with cross-functional domains such as asset management, service management, CMDB, and Risk and Security, including ITOM modules (Event Management, Discovery, CMDB).
• Experience applying AI to work processes, decision-making, or problem-solving.

Responsibilities

• Lead pre-sales activities: sales presentations, solutioning and scoping workshops, SOW development with clear deliverables and effort estimates, scope definition and change order triggers, and engagement sizing with Services Account Executives and Sales team members.
• Serve as a lead member of the engagement team, focused on connecting Security and Risk workflow applications to the customer’s technology landscape while advising on governance leading practices.
• Engage senior leadership, including CXOs, on implementation roadmap and change management.
• Partner with the Platform Architect team to surface proactive platform risks in customer landscapes.
• Act as practice director on marquee accounts for Security and Risk, leading delivery teams, providing oversight and technical expertise, and owning adherence to delivery standards.

Job description

ServiceNow is seeking a Senior Principal Solution Architect to consult with customers on implementing Security and Risk solutions, accelerating outcomes, and building the practice. The role combines architectural guidance, industry knowledge, and deep product expertise to support sales cycles, engage customers and partners, and advance customer needs within ServiceNow.

Responsibilities span leading pre-sales, guiding governance, engaging CXOs, working with Platform Architects, and directing