Senior Principal Enterprise Client Partner (Remote)

Charter Communications; San Francisco (CA); Remote; USD 113,000 - 200,000; Full time

Job summary

Spectrum, a division of Charter Communications, seeks a Senior Principal Client Partner to own and grow a portfolio of strategic enterprise clients. This role handles executive relationships, sets account strategy, and drives revenue growth across managed and professional services.

Key responsibilities include leading multi-year engagements, coordinating cross‑functional teams, and ensuring client success with measurable business outcomes. Travel may be required based on client needs.

Qualifications

• Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience.
• 7-10+ years of experience managing relationships with C‑suite stakeholders in large enterprise environments.
• Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts.
• Demonstrated experience leading multi‑year, multi‑SOW, services‑led engagements, typically in the $5M-$20M+ TCV range.

Responsibilities

• Own and manage executive‑level relationships across a portfolio of large enterprise clients.
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes.
• Develop and execute strategic account plans aligned to client business objectives and long‑term success.
• Drive revenue generation, expansion, and share of wallet across managed services and professional services.
• Lead complex, multi‑SOW, multi‑year engagements from opportunity identification through close.
• Partner with cross‑functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes.
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success.
• Identify risks to account growth or client success and develop mitigation strategies.
• Serve as the executive escalation point for client issues and ensure timely resolution.
• Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor.

Job description

Spectrum, a division of Charter Communications, seeks a Senior Principal Client Partner to own and grow a portfolio of strategic enterprise clients. This role handles executive relationships, sets account strategy, and drives revenue growth across managed and professional services.

Key responsibilities include leading multi-year engagements, coordinating cross‑functional teams, and ensuring client success with measurable business outcomes. Travel may be required based on client needs.