Remote Senior Principal, Enterprise Client Partner

Charter Communications, Inc.; Chicago (IL); Remote; USD 113,000 - 200,000; Full time

Job summary

Charter Communications, Inc. seeks a Senior Principal Client Partner to own and grow a portfolio of strategic enterprise clients.

The role requires executive relationship building, aligning RapidScale/Spectrum solutions to client needs, and driving measurable business outcomes across managed and professional services. You will lead end-to-end account plans, manage complex multi-year deals, collaborate with cross-functional teams, and ensure client success while growing revenue and retention.

Qualifications

• Bachelor's degree and 10+ years of enterprise sales or strategic account experience.
• 7-10+ years of experience with C-suite stakeholders in large enterprises.
• Experience leading multi-year, multi-SOW engagements, typically $5M-$20M+ TCV.

Responsibilities

• Own and manage executive-level relationships across a portfolio of large enterprise clients
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes
• Develop and execute strategic account plans aligned to client business objectives and long-term success
• Drive revenue generation, expansion, and share of wallet across managed and professional services
• Lead complex, multi-SOW, multi-year engagements from opportunity identification through close
• Partner with cross-functional teams to develop understanding of client challenges and align solutions to outcomes
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership
• Identify risks to account growth and develop mitigation strategies
• Serve as executive escalation point for client issues and ensure timely resolution
• Maintain pipeline discipline, forecasting accuracy, and account planning rigor

Skills

Enterprise sales

C-suite relationships

Revenue growth

Strategic account management

Multi-year engagements

Managed services

Cloud solutions

Executive communication

Forecasting

Education

Bachelor's degree

Master's degree

PhD

14+ years without a degree

Job description

Charter Communications, Inc. seeks a Senior Principal Client Partner to own and grow a portfolio of strategic enterprise clients.

The role requires executive relationship building, aligning RapidScale/Spectrum solutions to client needs, and driving measurable business outcomes across managed and professional services. You will lead end-to-end account plans, manage complex multi-year deals, collaborate with cross-functional teams, and ensure client success while growing revenue and retention.