Senior Practice & Scheduling Coordinator

University of California - San Francisco; Brisbane (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Health in California seeks a Practice Coordinator 3 to represent the administrative team and support practice operations and customer service recovery. This role works closely with clinicians and management to ensure smooth daily operations and high patient satisfaction.

You will handle new patient scheduling, referrals, insurance verification, and coordination with physicians and hospital staff, while following UCSF policies and standards to maintain accurate information flow and service

Qualifications

• High school diploma or equivalent with at least 4 years of related experience, or higher education with related experience.
• Strong customer service and communication skills to interact with patients, physicians and staff.
• Experience navigating complex scheduling, referrals, and billing processes in a healthcare setting.

Responsibilities

• Coordinate new patient scheduling and processing, acting as primary contact for referrals.
• Verify insurance and referral information for first appointment.
• Coordinate surgery scheduling and revenue cycle tasks as needed.
• Assist in maintaining open communication between medical staff and patients to maximize unit efficiency.
• Adhere to privacy and confidentiality policies and UCSF standards.

Skills

Customer service

Communication

Problem solving

Prioritization

Education

High School Diploma or equivalent

Relevant healthcare administrative experience

Tools

EPIC

APeX

Job description

UCSF Health in California seeks a Practice Coordinator 3 to represent the administrative team and support practice operations and customer service recovery. This role works closely with clinicians and management to ensure smooth daily operations and high patient satisfaction.

You will handle new patient scheduling, referrals, insurance verification, and coordination with physicians and hospital staff, while following UCSF policies and standards to maintain accurate information flow and service