Patient Scheduling & Admin Coordinator

University of California, San Francisco; Oakland (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

University of California, San Francisco is seeking a Practice Coordinator to represent the administrative team and support practice operations. You will handle CRM messages, telephone encounters, referrals, and billing while maintaining efficient information flow between medical staff and departments.

The role requires strong customer-service skills, solid computer proficiency, and the ability to prioritize and solve problems in a fast-paced outpatient setting.

Qualifications

• Strong customer service and interpersonal skills.
• Proficient with Outlook, Word and Excel; able to navigate multiple patient records systems.
• Ability to analyze situations, prioritize tasks and develop solutions.
• Experience with CRM, referrals, scheduling, and billing workflows.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Handle CRM messages, telephone encounters, referrals, and billing support.
• Maintain routine clerical operations and communications per UCSF standards.
• Coordinate with clinical and management teams to support practice operations and customer service recovery.

Skills

Customer service

Communication skills

MS Office

Keyboarding

Problem solving

Teamwork

Multitasking

Medical terminology

Education

High school diploma

College degree

Tools

EPIC

Job description

University of California, San Francisco is seeking a Practice Coordinator to represent the administrative team and support practice operations. You will handle CRM messages, telephone encounters, referrals, and billing while maintaining efficient information flow between medical staff and departments.

The role requires strong customer-service skills, solid computer proficiency, and the ability to prioritize and solve problems in a fast-paced outpatient setting.