Ambulatory Care Scheduler & Practice Coordinator

UCSF Health; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

UCSF Medical Center in San Francisco seeks a Practice Coordinator to serve as the public face of the practice, supporting operations and patient service recovery across administrative, clinical and management teams. You will handle CRM messages, referrals, scheduling, authorizations, and billing tasks, while upholding UCSF standards for patient communication and service excellence.

This role requires strong computer skills, multi-system navigation, and the ability to work independently in a

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Strong computer skills and ability to navigate multiple patient records systems.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Ability to analyze situations, prioritize, and develop solutions with good judgment.
• Able to work with minimal supervision and manage deadlines.
• Proficiency with Outlook, Word and Excel; familiarity with CRM and EPIC is a plus.
• Demonstrated knowledge of medical practice terminology.
• Within six months, supervisor completes proficiency checklist covering referrals, scheduling, messaging, encounters, letters, and more.
• Bi-lingual or multi-lingual capability strongly preferred.

Responsibilities

• Represents the administrative team as the public face of the Practice and supports operations and customer service recovery.
• Handles CRM messages, telephone encounters, referrals, in-baskets, scanning, filing, authorizations, and billing.
• Maintains routine clerical operations and communications, adhering to UCSF standards.
• Contributes to patient flow and information accuracy between medical staff and departments to maximize unit efficiency.
• Able to work at any UCSF campus as needed and scheduled.

Skills

Computer skills

Multisystem navigation

Analytical thinking

Independent work

Good judgment

Customer service

Communication skills

Organizational skills

Problem-solving

Written communication

Administrative coordination

Medical terminology

Bilingual ability

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

CRM systems

EPIC

Job description

UCSF Medical Center in San Francisco seeks a Practice Coordinator to serve as the public face of the practice, supporting operations and patient service recovery across administrative, clinical and management teams. You will handle CRM messages, referrals, scheduling, authorizations, and billing tasks, while upholding UCSF standards for patient communication and service excellence.

This role requires strong computer skills, multi-system navigation, and the ability to work independently in a