Patient Access & Care Coordinator II

University of California - San Francisco; Brisbane (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

UCSF Medical Center is seeking a Practice Coordinator 2 to represent the administrative team and support practice operations, customer service recovery, and scheduling for new patients and procedures. The role requires coordinating referrals, insurance verification, and pre-appointment activities across multiple sites.

Responsibilities include handling new patient scheduling, invoicing and billing collaboration, Apex/Cadence scheduling, and maintaining HIPAA-compliant processes while delivering

Qualifications

• High school graduate or equivalent with related experience
• Proven ability to navigate multiple patient records systems and office software
• Excellent customer service and communication skills both over the phone and in person
• Ability to analyze situations, prioritize tasks and work with minimal supervision
• Strong organizational and problem-solving skills

Responsibilities

• Schedule and coordinate patient appointments using APeX and Cadence
• Coordinate referrals and new patient processing with referring physicians
• Manage front desk operations and ensure accurate information flow for billing and scheduling
• Provide administrative support to providers and patient care coordination teams
• Demonstrate excellent customer service and respond to patient inquiries promptly

Skills

Customer service

Communication skills

Scheduling

Office software

Attention to detail

APeX Cadence

MyChart

Education

High School diploma or equivalent

Tools

APeX

Cadence

MyChart

CRM messaging

Job description

UCSF Medical Center is seeking a Practice Coordinator 2 to represent the administrative team and support practice operations, customer service recovery, and scheduling for new patients and procedures. The role requires coordinating referrals, insurance verification, and pre-appointment activities across multiple sites.

Responsibilities include handling new patient scheduling, invoicing and billing collaboration, Apex/Cadence scheduling, and maintaining HIPAA-compliant processes while delivering