Patient Services & Scheduling Coordinator

UCSF Health; United States; On-site; USD 52,000 - 66,000; Full time

Job summary

UCSF Health is seeking a Practice Coordinator 3 to serve as the public face of the practice and to support administrative, clinical and management teams. The role includes front desk duties, handling referrals, scheduling in APeX, and conveying information across departments.

The PC 3 will maintain routine clerical operations, ensure service quality, and help with call-center quality standards. The assignment covers multiple sites in the San Francisco area.

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Strong computer skills and experience with at least two Office-type programs (Outlook, Word, Excel).
• Excellent customer service and communication/interpersonal skills, both over the telephone and in person.
• Ability to analyze situations, prioritize, and develop solutions.
• Ability to work with minimal supervision and under deadlines.
• Excellent writing skills and ability to compose, edit, and proof various documents.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support practice operations and customer service recovery and intervention efforts.
• Handle front desk check-in, telephone encounters, referrals, and scheduling in APeX.
• Document patient requests accurately and forward to appropriate staff.
• Communicate with practice and providers through the EMR system.
• Process referral work queues and groom APeX schedules.

Skills

Customer service

Multitasking

Written communication

Phone courtesy

Problem solving

Education

High School diploma or equivalent

College degree with 6 months related experience

Tools

EPIC

Microsoft Office

Job description

UCSF Health is seeking a Practice Coordinator 3 to serve as the public face of the practice and to support administrative, clinical and management teams. The role includes front desk duties, handling referrals, scheduling in APeX, and conveying information across departments.

The PC 3 will maintain routine clerical operations, ensure service quality, and help with call-center quality standards. The assignment covers multiple sites in the San Francisco area.