Outpatient Practice Coordinator III

UCSF Health; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

UCSF Health in San Francisco seeks a Practice Coordinator 3 to serve as the public face of the clinic, coordinating administrative operations and patient services across clinical and management teams. This role supports referrals, charting, billing, and communications, uses CRM and EHR systems, and ensures accurate information flow to maximize efficiency while delivering excellent patient care.

The successful candidate will work at UCSF campuses as needed, demonstrate strong organization,

Qualifications

• High School diploma or equivalent with related experience.
• Pass fingerprinting protocol and cash-handler clearance.
• Strong computer skills and experience with at least two Office-type programs.
• Ability to analyze situations, prioritize, and develop solutions.
• Ability to work with minimal supervision.
• Ability to use good judgment and work independently under deadlines.
• Excellent customer service and communication/interpersonal skills.
• Experience navigating patient records systems.
• Knowledge of medical practice terminology.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support practice operations and customer service recovery and intervention efforts.
• Handle CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and communications.
• Adhere to UCSF House and Telephone Standards and be sensitive to patients, staff and providers.
• Coordinate with administrative, clinical, and management teams to maximize unit efficiency.

Skills

Customer service

Office software

Bilingual

Excellent communication

Medical terminology

CRM messaging

Problem solving

Multi-tasking

Education

High School diploma

College degree

Tools

EPIC

Microsoft Office

Job description

UCSF Health in San Francisco seeks a Practice Coordinator 3 to serve as the public face of the clinic, coordinating administrative operations and patient services across clinical and management teams. This role supports referrals, charting, billing, and communications, uses CRM and EHR systems, and ensures accurate information flow to maximize efficiency while delivering excellent patient care.

The successful candidate will work at UCSF campuses as needed, demonstrate strong organization,