Outpatient Practice & Scheduling Coordinator II

UCSF Health; Oakland (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator 2 to serve as the public face of the practice, collaborating with administrative, clinical, and management teams to support operations and customer service recovery. You will handle CRM messages, referrals, billing tasks, and maintain clerical workflows with UCSF standards.

The role emphasizes problem solving, communication, and teamwork, with flexibility to work across UCSF campuses and adapt to changing priorities while delivering excellent

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience.
• Successful passes fingerprinting protocol and is approved to be a cash collector
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Prove n ability to navigate through multiple patient records systems.
• Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

Responsibilities

• Represent the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
• The PC 2 supports all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintenance of all routine clerical operations and communications; adherence to UCSF House and Telephone Standards.
• A team player who works closely with others and is flexible with changing priorities; self-reliant and able to problem-solve.
• Works to maximize unit efficiency by ensuring accurate information flow between medical staff and departments.
• Position requires work at any UCSF campus as needed.

Skills

Strong computer skills

Office software

Excellent customer service

Communication/interpersonal skills

Problem-solving

Minimal supervision

Tools

EPIC

Job description

UCSF Medical Center seeks a Practice Coordinator 2 to serve as the public face of the practice, collaborating with administrative, clinical, and management teams to support operations and customer service recovery. You will handle CRM messages, referrals, billing tasks, and maintain clerical workflows with UCSF standards.

The role emphasizes problem solving, communication, and teamwork, with flexibility to work across UCSF campuses and adapt to changing priorities while delivering excellent